Achieving World Class Customer Satisfaction

Achieving World Class Customer Satisfaction Here’s a seven-step action plan to help you target your best clients, build a standout service operation and build a more profitable business.. In many businesses, repeat buyers provide up to 95% of a company’s revenues. The reason: Long-time clients know how to make hassle-free use of your [...]

By |July 31st, 2013|Customer Service|0 Comments

Customer Service Facts

Customer Service Facts 68% of customer defection takes place because customers feel poorly treated. (Source: TARP) It can cost five times more to buy new customers than retain existing ones. (Source: TARP) Reducing customer defections can boost profits by 25-85%. In 73% of cases, the organization made no attempt to persuade dissatisfied customers to [...]

By |October 31st, 2012|Customer Service|0 Comments

7 Tips For Outstanding Customer Retention

7 Tips For Outstanding Customer Retention Customer retention, often measured in repeat purchases, plays a massive role in driving profits for any business. Businesses that excel in customer retention are usually positioned for long-term success and possess a far greater competitive edge over their competitors. So how do businesses master the art of customer [...]

By |July 31st, 2012|Customer Service|0 Comments